よくある質問

Yes. We clearly communicate the condition, features, and maintenance details of each watch so that even first-time buyers can choose with confidence.
Vintage watches, even of the same model, differ in dial color, case texture, and minor scratches due to manufacturing year and past usage.
At WithTime Japan, we do not hide these individual differences; instead, we carefully present them as unique characteristics of each watch.
No specialized knowledge is required. If you have any questions about products you're interested in or how to choose, please consult us before making a purchase.

Both terms refer to watches that have been previously owned, but a vintage watch is one whose value is found in its manufacturing era, design, historical background, and specifications that are no longer produced.
Its appeal lies not just in its age, but in enjoying designs unique to that period and the character developed over a long time.
At WithTime Japan, we don't select watches merely because they are old; we carefully choose pieces that possess a beauty still desirable for wear today and that you'll want to cherish for a long time.

We primarily deal in watches that have been prepared for daily use.
However, vintage watches differ from current models in their construction and performance, so care must be taken to avoid strong impacts, water exposure, magnetism, and sudden temperature changes.
Additionally, even models with water resistance ratings may not maintain the same water resistance performance as when they were manufactured.
The characteristics and precautions for each watch are described on its product page, and if you have any concerns, we will explain them to you in advance.

Right. We'll also guide first-time mechanical watch users through the basic usage and precautions. Mechanical watches come in two types: automatic, which winds the mainspring with the movement of your arm, and manual-wind, which winds the mainspring by turning the crown. Unlike battery-powered watches, they may stop if not used for an extended period, but this is not a malfunction. When we deliver the product, we will provide instructions on how to set the time and operate that specific watch.

Compared to quartz watches or radio-controlled watches, mechanical watches will gain or lose a little time each day. The accuracy also varies depending on the age, movement, and usage environment, so we cannot guarantee the exact same precision as modern watches. WithTime Japan checks whether the watch is in a condition suitable for daily use and indicates the acceptable range of accuracy as a product characteristic on the product page and other places. The charm of vintage watches is not just their accuracy, but also the sensation of the machine ticking and the enjoyment of the unique character of each watch.

The impression a watch makes when worn changes significantly depending on its size, design, dial color, and strap material. It becomes easier to choose if you consider the intended use, such as for work, for weekends, or if you want a timeless classic that will last. If you can tell us your budget, clothing preferences, and the accessories you usually wear, we can suggest a watch that meets your criteria.

For one-of-a-kind items, the actual product shown on the product page will be delivered.
Even for the same model, vintage watches have unique dial tones, scratches, and signs of aging.
Therefore, the product page will feature photographs that show the exact condition of the watch you will receive.

We photograph our products under natural light to convey their color and texture as accurately as possible.
However, the actual color may appear slightly different depending on your monitor or smartphone settings and screen brightness.
If you would like to confirm the color or condition in detail, please contact us before purchasing.
If necessary, we can provide additional photos taken from different angles or under different lighting conditions.

Vintage watches may have small scratches and changes over time that show the passage of time they have experienced.
At WithTime Japan, we don't hide these conditions; we present them as honestly as possible with photos and text.
We confirm whether a scratch impedes usability or if it's a unique characteristic to be enjoyed, and then describe it on the product page.

This varies by watch. For watches that have been in use for a long time, hands, crowns, crystals, straps, etc., may have been replaced during past repairs or maintenance. Any known replacement history or component conditions will be noted on the product page. Please understand that due to the long time elapsed since manufacturing, it may not be possible to confirm a complete history for all components.

It varies depending on the product. If a genuine box, warranty card, instruction manual, or extra links are included, they will be listed on the product page. Accessories not listed are not included.

For bracelet-type items, we will adjust the size within the 가능한 extent before shipping. Please provide your wrist size when placing your order. Please note that depending on the watch's construction and the number of remaining links, we may not be able to adjust it to your desired size. In such cases, we will notify you in advance.

For products where the band can be replaced, we will guide you after hearing your preferences. We can also suggest bands that match your watch's design, case size, and lug width. Please inquire for details, as in some cases, the band may not be an original manufacturer's band or there may be an additional charge for replacement.

As many vintage watches are one-of-a-kind, we cannot guarantee that an item in the exact same condition will be restocked. However, it is possible that the same model or items from a similar era or with a similar design may become available. If you let us know your desired brand, model, and budget, we will keep it in mind for future product selection.

Whether or not an item can be held, and for how long, depends on the item's current status. If there is an item you are interested in, please inquire with the product name or product number. Please note that until your formal order is confirmed, other customers may purchase the item.

We select our timepieces based on criteria such as beautiful design that still looks good today, the ability to be restored to a condition where they can be used with confidence, and the potential for long-term affection, not just brand name or rarity.
At WithTime Japan, we don't view watches merely as collectibles, but as companions that accompany the time of both the giver and the wearer.
Therefore, we meticulously inspect each piece, including its emotional value, considering whether it would be "joyful to receive" and "something you'd want to keep using."

We check the watch's movement, timekeeping accuracy (fast or slow), winding, crown operation, hand and date display movements, and the condition of the exterior.
If necessary, we perform internal inspections, adjustments, parts replacement, overhauls, battery replacements, cleaning, and other services.
The maintenance performed will be detailed on the product page to the extent that it can be confirmed.

We do not perform a complete overhaul on all items. We will inspect the condition of each watch and perform an overhaul or adjustment only if deemed necessary. Items with a recent service history or those in proper working order may be sold after only an inspection and accuracy check. Please check each product page for information on its maintenance status.

Overhauling a watch involves disassembling the movement, cleaning and inspecting the parts, lubricating them, and making necessary adjustments. Worn parts are replaced as needed, restoring the watch to stable working condition. The specific procedures vary depending on the type and condition of the watch.

This varies depending on the product. To avoid damaging the watch's original shape or the patina it has acquired over time, we do not over-polish it. Instead, we perform cleaning and exterior finishing as needed. We prioritize creating a clean and pleasant-to-use watch that retains its characteristic charm, rather than removing every small scratch.

We check the operation and accuracy before selling, but vintage mechanical watches do not guarantee the same accuracy as current quartz or radio-controlled watches.
The rate of gain or loss may vary depending on the watch's position, temperature, magnetism, and the winding state of the mainspring.
We will state the accuracy and characteristics of each product on the product page to the extent that we can confirm them.

Even watches that were waterproof at the time of manufacture may not maintain the same performance due to aging. As a general rule, we recommend using vintage watches in a way that avoids exposure to water. Please be especially careful during hand washing, rain, sweating, water-related chores, bathing, or swimming pools. For products that have undergone water resistance testing, the details will be noted on the product page.

When handling items, we check the exterior, dial, movement, engravings, and consistency with the manufacturing period. However, as vintage watches may have undergone parts replacement or repairs in the past, not all parts may be in their original manufactured state. Any information we have regarding replaced parts or repair history will be provided on the product page.

For quartz watches, check their operating condition and replace the battery if necessary. Please refer to the product page or the included guide for information on when to replace the battery and what is checked during the operation inspection. Batteries are consumable items, so the replacement time will vary depending on usage after purchase.

The item will basically be ready for use immediately upon arrival. However, you may need to adjust the bracelet size, set the time on mechanical watches, or wind them. We will provide basic instructions tailored to each product, so even first-time users can feel confident.

Yes. You can choose them as gifts to commemorate life's milestones, such as birthdays, wedding anniversaries, celebrations for new jobs, promotions, retirements, or coming-of-age ceremonies. Each vintage watch has a unique look and story, making it a special gift that won't easily be replicated.

Yes. I will offer suggestions while asking about the recipient's age, usual attire, favorite colors, occupation, occasions for wearing a watch, and budget. It's perfectly fine if you're not knowledgeable about watches. Please tell me what you can, such as "something with a sophisticated impression," "something easy to use for work," or "something memorable."

The impression a watch makes when worn changes depending not only on the diameter of the case, but also on the dial design, case thickness, and strap width. Even if you don't know the recipient's wrist size, we can guide you based on general sizing and adjustment methods. For bracelet-type watches, including extra links may allow for readjustment after delivery.

Gift wrapping is available. Please see our gift page or the order screen for details on wrapping options, prices, eligible products, and more. We strive to provide packaging that complements the watch and evokes a sense of anticipation until the moment it's presented.

If available, we will prepare a message card. Please enter your desired message when placing your order. Any limitations on the number of characters or symbols will be displayed on the order screen.

Yes, we can ship to an address different from the orderer's. When placing your order, please specify the recipient's address as the delivery address.

When shipping directly as a gift, it is appropriate not to include a delivery note or invoice that lists product prices.
Information on the actual documents to be enclosed and how to issue invoices will be provided on the order screen.

If you have a preferred delivery date and time, please specify it when placing your order.
We recommend placing your order with ample time before your special occasion, as product maintenance, resizing, and payment verification may take some time.
If you need your order urgently, please contact us before placing your order.

For bracelet-type watches, resizing may be possible later, depending on the watch's structure and the presence of links.
For leather straps, adjustments can be made within the existing holes; however, if the size is significantly off, we may recommend a strap replacement.
Please inquire about specific conditions and costs, as they vary by product.

Yes, we also accept consultations from recipients regarding how to set the time, wind the watch, adjust the size, and handle it in daily life. We provide support to ensure your peace of mind, not just at the moment of purchase, but also after you start using the watch.

If there are any items or accessories that can be bundled, we will inform you on the product page or gift page. If you have any specific requests, please contact us before placing your order.

The payment methods available to you will be displayed on the order screen. If credit card, bank transfer, or other payment methods are introduced, we will also inform you of their respective terms of use and payment deadlines.

We may be able to accommodate your request if your order has not yet been prepared for shipping. However, once tasks such as size adjustment, gift wrapping, or maintenance have begun, we may not be able to accept changes. If you wish to make changes, please contact us as soon as possible.

Cancellations may be possible before shipping preparations begin.
However, once work based on size adjustments or individual requests has started, cancellations may not be accepted.
The official cancellation terms are outlined in our cancellation policy.

The issuance method varies depending on your payment method. If you require a receipt, please enter the desired recipient name and purpose in the notes section when placing your order. Credit card statements or bank transfer receipts may also serve as proof of payment.

It is possible that there was an error in the email address entered, the email was sorted into your junk/spam folder, or your email settings are blocking our emails.
Please check your junk/spam folder and adjust your settings to ensure you can receive emails from WithTime Japan.
If you still do not receive an email after some time, please contact us with your name, order date, and the items you ordered.

Changes may be possible before shipping.
Once shipped, forwarding procedures with the delivery company or additional fees may be incurred.
If you need to make changes, please contact us as soon as possible.

Normally, we ship within the specified business days after confirming your order and payment.
If resizing, final inspection, gift wrapping, etc. are required, it may take longer than usual.
The specific shipping date will be notified via email after you place your order.

You can specify your preferred delivery date and time within the range supported by the shipping company. Please note that we may not be able to deliver on your preferred date due to factors such as region, weather, traffic conditions, or peak seasons. If you need your order by a specific date, such as for an anniversary, please place your order with plenty of time to spare.

Shipping fees may vary depending on the delivery address and order details.
Please confirm the shipping fee displayed when you enter your delivery address on the order screen.
If free shipping is offered for purchases above a certain amount, the conditions will be clearly stated on the website.

After your order has been shipped, we will provide you with the shipping carrier and tracking number.
You can check the current delivery status using the shipping carrier's tracking service.

In some cases, we may be able to accommodate holding your package at a shipping company's branch office. Since the feasibility and method of designation vary by shipping company, please inquire before placing your order.

Supported regions for international shipping, shipping costs, customs duties, import taxes, and delivery times vary depending on the destination.
If international shipping is available, we will inform you separately of the eligible countries and conditions.
Customs duties and import-related costs are generally the responsibility of the recipient.

To prevent the watch from moving or getting damaged during delivery, we will protect the watch itself and use specialized packaging materials. If you select gift wrapping, the wrapping will also be protected during packaging.

We ship using a trackable delivery method, with insurance attached as needed.
If there is damage or significant deformation to the box upon arrival, please take photos of it before opening and contact the shipping company and WithTime Japan as soon as possible.

Products covered by warranty are subject to a predetermined warranty period.
The warranty period and scope may vary depending on the type, age, and condition of the watch.
Please check the product page and warranty terms for specific warranty details.

It generally covers natural failures occurring inside the watch under normal use.
Damage from drops, impacts, water, magnetism, incorrect operation, external scratches, and consumables like straps and batteries may not be covered by the warranty.
The official scope of coverage will be specified in the warranty terms.

First, please check the type of watch you have.
Mechanical watches may stop if the mainspring unwinds during delivery. In such cases, winding it correctly will start it again.
If you have a quartz watch, or if your watch does not start even after winding, do not try to operate it and contact us as soon as possible after arrival.

Upon arrival, please inspect the condition of the product as soon as possible.
If you receive a product different from your order, or if there is damage during delivery or a significant defect not described, please contact us within the specified period.
After confirming the product's condition, we will guide you on appropriate actions such as repair, exchange, or return.
As this is a one-of-a-kind item, an exchange for an identical product may not be possible.

The eligibility for returns will be determined based on our return policy. We may set certain conditions, such as the item being unused, contact being made within the specified period after product arrival, and all accessories and tags being present. Items that have been resized, had their belts replaced, or were prepared according to individual requests may not be eligible for return.

First, we will check if the size can be readjusted.
It may be possible to adjust the bracelet links or replace the band.
We will inform you about the possibility of returns based on the product's condition, the nature of the adjustments, and our return policy.

In the case of returns due to seller's responsibility, such as defective products, incorrect deliveries, or damage during shipping, we will handle the return as specified.
For returns due to customer convenience, you may be responsible for return shipping costs, payment processing fees, and other charges.
Please refer to our return policy for the official terms and conditions.

Please contact us before returning any products without prior notice.
We will provide return instructions and shipping methods after confirming the product's condition and reason for return.
If you return the product using a method other than the one specified, we may not be able to accept it or provide compensation.

Yes.
We also offer post-purchase consultations on how to use your watch, set the time, wind the mainspring, store it, adjust the size, and perform maintenance.
We believe in building lasting relationships with our customers, ensuring they can enjoy their watches for many years to come, rather than just completing a sale when the watch is delivered.

We also offer consultations regarding the repair and overhaul of watches you have purchased from us.
After assessing the watch's condition and parts availability, we will inform you of the estimated service content, cost, and timeframe.
For older or specially structured watches, securing parts can be difficult, which may result in them being unrepairable or requiring a longer service period than usual.

This varies depending on the frequency of use and the condition of the watch. It is generally recommended to consider internal inspections and overhauls for mechanical watches every few years, but this is not a strict rule. If you notice any changes, such as increased time deviation, unstable operation, or an unusual feeling when winding, please contact us as soon as possible.

The repair time varies depending on the inspection details, repair locations, and parts availability.
Once we confirm the condition, we will inform you of the repair details and estimated timeframe.
It may take several months if parts need to be ordered from overseas or if research for alternative parts is required.

After assessing the watch's condition, we will provide you with an estimate of the necessary work and costs.
It is appropriate to proceed with the repair only after you have reviewed and approved the estimate.
If there are any fees for inspection or estimation, we will inform you at the time of drop-off.

Yes. Even after the warranty period expires, you can consult with us about paid repairs and maintenance. Please note that we may not be able to accommodate all requests depending on the watch's condition and parts availability, but please inform us of the current symptoms first.

Yes, we can also discuss belt replacement, bracelet resizing, and adding or removing links.
The scope of service varies depending on parts availability and watch structure.

You can also consult with us about replacing the battery in your quartz watch. We will check the condition of your watch and perform operational inspections and gasket checks as needed. Please note that we may not be able to guarantee water resistance depending on the age and structure of the watch.

For mechanical watches, please check if the mainspring has unwound and wind it using the correct method. For quartz watches, the battery may be dead. If you notice symptoms such as the watch having received a strong impact, getting wet, making unusual noises, or the crown not moving, please do not attempt to operate it further and contact us.

Wipe any moisture from the surface with a soft cloth and consult us as soon as possible without operating the crown or buttons. If you see fogging or water droplets on the inside of the dial, there is a possibility that moisture has entered the interior. Do not continue to use the watch, as rust may form on internal parts over time.

Mechanical watches can be affected by everyday magnetic forces from smartphones, tablets, computers, speakers, magnets in bags, and other sources.
Magnetization can cause your watch to run fast, slow, or stop completely.
If you notice any abnormalities, please consult us about inspection and demagnetization.

Avoid storing in direct sunlight, high temperatures and humidity, strong magnetic fields, or dusty places.
Leather straps will last longer if you wipe off any sweat or moisture with a soft cloth before storing them.
Even if you don't use a mechanical watch for a long time, we recommend occasionally moving it to check its condition.

Please protect the watch with a soft cloth or cushioning material so that it does not move around inside the box. Wrap the band or bracelet to prevent it from touching the case, and send it in a sturdy box. We will provide instructions on shipping methods and destinations after we have received your request.

We will propose options while asking about the user, purpose, budget, preferred design, and situations in which it will be used.
It's perfectly fine if you haven't decided on a specific brand or model.
Please tell us your purpose, such as "I want to use it daily for work," "I want to give it as an anniversary gift," or "I want to choose it as my first vintage watch."

Okay.
Even if you're not planning to buy something right away, please feel free to contact us if you have any questions about choosing a product or about vintage watches in general.
We won't pressure you into making a purchase; instead, we'll help you choose a watch that you'll want to use for a long time.

If you would like a closer look at the watch's condition, we can provide additional photos where possible. Please let us know the specific areas or angles you'd like to see, along with the product name or item number.

Please contact us using the methods provided on our website, such as email or the inquiry form. If we introduce online consultations or video calls, we will inform you of the date, time, and how to use them separately.

If you provide us with details such as the brand, model, year, dial color, and your budget, we will take them into consideration. Please note that due to the limited circulation and variations in vintage watches, we cannot guarantee availability or specific condition upon arrival. If we establish a system to notify you when items matching your criteria become available, we will clearly state the application process on our website.

This is because many people are drawn to designs that are no longer produced, the unique textures that develop over time, and the distinct personality of each piece. The ability to choose a unique timepiece, rather than something everyone else has, is another value inherent in vintage watches. As a gift, the fact that you can connect the time the watch has already experienced with the time the recipient will experience with it adds a special meaning.

We don't just want to deliver watches that are beautiful; we want to deliver watches that bring joy the moment they are received, and with every use, accumulate cherished memories.
To achieve this, we not only consider the background and design of each watch but also ensure it is in a condition suitable for continued use, performing any necessary maintenance.
We believe it's important to choose a timepiece that doesn't just satisfy at the moment of purchase, but quietly accompanies you through all the time to come.